• ISRI Virtual Event: Conflict with Customers: COVID, Masks, and More

    In the recycling industry, as in any industry that has a public-facing operation, we periodically work with challenging customers.  In normal times, it is not unusual to have the occasional customer who is argumentative, irate, or intoxicated.  Sometimes, the new rules or policies enacted for coronavirus protection have increased the odds of potential conflict. This webinar covers how to manage the unexpected. It explores how best to avoid customer conflicts, how to de-escalate the belligerent customer, and when to call in security or police. Speaker: Cally Ritter, LICSW  (Download Presentation)

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